Frequently Asked Questions

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New users get free trial time after registration. After the trial, choose monthly, quarterly or yearly plans — inviting friends also earns you extra free time.
Windows, macOS, Android and iOS are supported. One account can stay online on multiple devices at the same time (depending on your plan), so it works for the whole family.
Falemon operates 50+ nodes worldwide and automatically selects the lowest-latency route. You can switch nodes manually for video, web or gaming as needed.
We use AES-256 encryption and a strict zero-log policy: no browsing history, real IPs or connection content is recorded, stored, sold or shared.
Go to the Download Center and pick your platform. On Windows, choose “More info → Run anyway” if SmartScreen appears; on iOS, follow the in-app guide to trust the profile.
Check your network connection first, try switching to another node, or restart the client. If the issue persists, contact support and we’ll help troubleshoot routes and local network settings.
Get your unique invite code/link from the “Invite & Earn” page in the app. When a friend signs up through your invite, you both get 7 days of free time. Rewards are credited automatically and can be stacked.
Alipay, WeChat Pay and major international credit cards are supported, depending on what’s shown in the client.
If you’re unable to use the service due to a service issue, you can contact support for a refund within 7 days of purchase. See the Terms of Service for details.
Network acceleration technology is legal in most countries and regions. Users must comply with applicable local laws and must not use the service for any unlawful purpose. We encourage you to use the service legally and responsibly.

Still Have Questions?

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